Case Study

Mayo Clinic - Forms Usability

Improving the usability of electronic and paper forms at Mayo Clinic.

Mayo Clinic (2017 - present)

Project Summary

Paper and electronic forms are an integral part of the data intake processes (internal and patient-facing) at Mayo Clinic. Prior to 2017, there were no formal usability studies conducted on forms produced by Media Support Services. A baseline set of usability measurements was collected over the Summer 2017, with reported findings and recommendations communicated to form owners. More studies are planned to measure form improvements in 2018.

Team and Roles

Created usability test plan
Facilitated usability tests
Synthesized findings
Report findings to stakeholders

As part of a mutli-disciplinary team, my role was that of team lead and usability facilitator. The team shared the responsibility of faciliting the usability tests, and synthesis of findings.

Problem

Solution

Process

User Research

Ideation

Prototyping

Testing

Challenges


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