Case Study

Mayo Clinic - NextGen Media On Demand

Modernizing the television experience at Mayo Clinic for patients and their families.

Mayo Clinic (2016 - 2017)

Project Summary

Driven by an aging television infrastructure at Mayo Clinic hospitals, the objective was to replace all equipment and deliver a world-class media viewing experience for patients and their families staying in the hospital. The user research team conducted interviews and field observations to discover user insights and needs. This allowed the team to prioritize features for the multi-year roll-out.

Team and Roles

Planned & conducted interviews and surveys
Synthesized findings in workshops
Design reviews

As part of a mutli-disciplinary team, my role was that of design researcher. We shared the responsibility of planning and conducting stakeholder and patient interviews and surveys.

Problem

Solution

Process

User Research

Ideation

Prototyping

Testing

Challenges


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